FREQUENTLY ASKED QUESTIONS

1. What is SHOP CENTRAL?

Shop Central is an online store owned and operated by Central Book Store, Inc., a Sterling Paper Company. We sell products that we manufacture ourselves, import from other countries and source from third party merchant partners.

2. What do you sell on SHOP CENTRAL?

We sell items belonging to the following category : SCHOOL & OFFICE SUPPLIES, FURNITURE, APPLIANCES, GADGETS & ACCESSORIES, HOME & LIVING, LIFE & LEISURE and GROCERIES.

3. Where do you deliver?

For most of our items, we deliver nationwide except for highly fragile items and GROCERY items.

4. What are your hours of operation?

Our online store is open 24/7 except during scheduled maintenance. Our customer service hotline is available Monday to Friday from 9am to 6pm. Inquiries received during days when customer service is not available will be answered the next business day.

5. What forms of payment do you accept?

We accept COD within Metro Manila. Nationwide, we accept dragon pay payments, credit card and 7-Connect payments.

6. Do I need to register to browse the items available on SHOP CENTRAL?

No, you don’t need to register to view our items.

7. What is the delivery time ?

For groceries, we guarantee next day delivery. However, orders received on Friday will be delivered on Monday while orders received on Saturday & Sunday shall be delivered on Tuesday.

For the other items 3 to 5 working days within Metro Manila and 5 to 10 working days for Provincial deliveries.

8. Can I combine grocery and non-grocery purchases?

Yes, however delivery time of all the items will follow the 3 to 5 working days lead time for Metro Manila . You may however request separate delivery days but this may incur additional delivery charges.

9. How do I order?

1. Select the item you wish to purchase. Click Add to CART.

2. Just keep adding to your cart until you are done then press CHECKOUT.

3. If you have not previously registered , register and fill out required information. If you have previously registered, enter your email address and password.

4. Choose SHIPPING option preferred. If you have a voucher, enter your voucher code and hit enter (arrow beside voucher code box).

5. Then proceed to next page where you will choose your PAYMENT option. You may pay via COD, Dragon Pay, 7-Connect or Credit Card.

6. CONFIRM YOUR ORDER.

7. An email confirmation of your order will be sent to the email address you registered at the start of the checkout process.

10. Can I pick up my order? Where are you located?

Yes . Our office is located at Sterling Place, 2302 Chino Roces Ext., Makati City. We will advise you when your order is available for pick up.

11. Can I have a different delivery address for my order?

Yes, you can specify this when you register or send a note to us before checking out. If you forget to do this, you can send an SMS to us with your name and order number and indicate your new delivery address.

12. Can I return an item I purchased if I change my mind?

We follow the DTI ruling on returns where it is stated that “ Consumers are entitled to an exchange as long as there is defect in the quality of goods or imperfection in the service.”

This means the item purchased is defective or does not match what is described on the website .

If the defect is due to the mishandling of the buyer, we will not allow for any return.

13. How do I facilitate the return of an item?

Email us at [email protected] with your complete details (name, contact number, order number, item for return and reason for return). Attach a photo of the item for return and the damage/defect described. To make sure we get your email, alert us via SMS (0917 804 3227). We will give you instructions on how to send back the item.

14. What is your cancellation policy?

ShopCentral may cancel a transaction in case item ordered is not available for any reason. Customer may also cancel a transaction within a maximum of 2 hours from submission of order as long as payment has not been made yet except for grocery orders which are processed immediately due to guaranteed delivery commitment.